Terms and conditions

1. Our role

We intermediate between requesters and trade businesses. We are not a party to the contract you conclude with a customer and we do not guarantee revenue, jobs or results. What we do guarantee is set out in these terms, including the refund rules.

2. Account and verification

You sign up with your real business details. We verify your KvK registration; if something does not match, we review your application manually within 1 business day. The “insured” badge only appears after a valid proof of insurance has been checked. Incorrect details can lead to refusal or termination.

3. Credits and pricing

• You pay for leads with credits: 1 credit = € 1.00 excluding VAT.
• Catalogue prices exclude VAT; at checkout you always see subtotal, VAT (21%) and total.
• Credits are tied to your account, non-transferable and remain valid for as long as your account exists.
• Every booking appears in your balance history; invoices are issued automatically.
• There is no subscription and no purchase obligation.

4. Leads and delivery

• You see the job, the location and the price before you buy; after purchase you immediately see the contact details.
• A request is sold to at most 3 trade businesses.
• In your first contact with the customer you mention through which trade site the request was made.
• You use contact details solely to follow up the request in question (see also the privacy statement).

5. Credit refunds

We apply these rules as written here; a justified request is always granted.

• Valid reasons: customer unreachable (at least 3 attempts spread over at least 48 hours), a clearly different job than described, a fake or prank request, or a job already carried out before purchase.
• You can submit up to 7 days after purchase; you receive the decision within 2 business days.
• Granted credits return to your balance immediately.
• Losing a quote, or a customer who drops out after genuine contact, falls outside the scheme.

6. How matching and ordering work

Requests are matched on two main parameters: whether the request falls within your service area and whether the requested service is one of yours. Within that match, first come, first served; there is no paid priority. The lead price follows from a scoring model on characteristics of the request itself (job type, region, size), never from who you are.

7. Changes to these terms

If we change these terms, we announce it by email at least 30 days in advance, unless a legal obligation requires a shorter period. If you disagree with a change, you can terminate your account before the effective date.

8. Suspension and termination

If we suspend or terminate your account, you receive the reasons in writing. Termination by us carries a 30-day notice period, except in cases of fraud, repeated breach of these terms or a legal obligation. You can object to any decision through the complaints procedure below; any remaining credit balance is refunded when we terminate.

9. Complaints

Complaints about the platform, matching, refunds or a suspension go to support@klusinbox.nl. Handling is free of charge; you receive a substantive response within 10 business days from someone not involved in the original decision.

10. Liability

Our liability is limited to direct damage and to the amount you paid us in the 12 months preceding the event. We are not liable for indirect damage such as lost revenue.

11. Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands.